Terms of Service
We’re a very small team of two and are only just getting started which means we may take a slightly extended amount of time to respond to enquiries or when dispatching orders however, we always endeavour to provide a fast and efficient service. In the very unlikely event we do not have enough stock to fulfil your order, we will replace a seed variety with one of equal value and with the same benefits.
Delivery
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Orders are sent via recorded delivery through Royal Mail or Evri.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the United Kingdom.
3. Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within 3 business days of the date of your order.
Business days mean Monday to Friday, except holidays.
All orders received after 5pm on Fridays will be shipped the following Monday unless this is a Bank Holiday then the order will be shipped the following day.
Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered.
4. Delivery Instructions
Delivery can be organised to the buyers address or sent as a gift to another address in the UK only. Please note we do not ship to Southern Ireland.
5. Shipping Costs
Shipping costs are free for single boxes however, additional shipping charges will apply to remote areas and an additional charge of £3.00 will be applied to each additional box in a single delivery, beyond the first box ordered. You will be advised of any additional charges.
6. Damaged Items in Transport
Upon delivery, if there is any damage to the packaging, which makes the product unusable, please contact us immediately, with an attached photo, at homegrowinghelp@outlook.com
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at homegrowinghelp@outlook.com
REFUND POLICY
Grow-Your-Own Subscription Boxes
Our Grow-Your-Own Subscription Boxes are non-returnable and non-refundable.
They are bespoke packed and their contents changes each month, meaning we can't re-use them if they are returned to us.
If your order is returned to us owing to one of the following issues:
- Address incomplete or inaccessible
- Addressee gone away
- Parcel not called for
Then you may either request a refund or for the item to be returned. Both options will be subject to a £4.00 postage and handling fee. This is to cover the shipping cost of sending the parcel out and an admin fee for managing this.
Any Other Issues
If there is anything wrong with your order, you have 14 calendar days from the date of order to contact us via email and raise an issue. If we're at fault, we'll do our best to fix it for you.
Contact Us
If you have any questions on how to return your item to us, get in touch at homegrowinghelp@outlook.com
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.homegrowing.co.uk (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal details]), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also may use some of your Device Information to provide you with information or advertising relating to our products and services.
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at homegrowinghelp@outlook.com
TERMS OF SERVICE
Our Grow-Your-Own Vibrant Veggie and Beautiful Blooms Boxes
1. Our boxes are £17.00 each, or £16.00 including 3 day recorded delivery.
2. If you ever have a problem or a question, please get in touch via email (homegrowing@outlook.com) and we’ll work to solve any problems you may have with your order.
3. We really want our customers to have the best experience. Growing veg and flowers can be extremely rewarding, healthy and environmentally friendly - to name just a few benefits. If you experience any issues with your order, please get in touch and we will work hard to resolve any problems.
4. We try to make growing vegetables and flowers from seed as straightforward as possible, with simple guides and varieties of seeds which are chosen for their productivity and ease of growth together with optimum compost selection. That being said, some things are out of our control, like unexpected weather and how closely our instructions are followed and, because of that, we are not responsible for the ultimate success of our customers’ vegetable and flower growing. We provide all the best tools for success but, by buying from Home Growing you agree that we can not guarantee success.
5. After we drop each box off to you, we are not responsible for anything that happens involving its contents.
6. Our deliveries are dispatched via Royal Mail or Evri. As standard, your box should arrive within 5 working days after you place your first order.
7. Our grow boxes may have limited quantities and are subject to return or exchange only according to our Returns Policy.
8. We try out best to display the colours and images of our products that appear on our website. We can't guarantee that your computer or phone will display these colours accurately.
9. We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Additional Details
1. All designs and marketing materials are our own and may not be copied without our permission.
2. We will only use your data to process your orders, we will never sell your details to third parties.